Overview
This section covers everything you need to design and configure your AI workers.
Core Concepts
Adaptive workers are composed of modular building blocks that work together:
Profile
Configure voice, tone, and personality
Jobs
Define the role, responsibilities, and authority of your worker
Topics
Specific areas your worker can discuss
Goals
Outcomes your worker should achieve
Policies
Rules and guardrails for behavior
Knowledge
Information sources your worker can access
Actions
Things your worker can do (book, cancel, escalate)
Pages in This Section
Profile - Configure voice and personality
Jobs - Define role, responsibilities, and authority
Topics & Goals - What your worker helps with
Policies - Rules and guardrails
Knowledge - Connect your data
Actions - Give workers capabilities
Actor Graph - Visual multi-worker design
AI-Assisted Authoring
For most components, you can use our AI-assisted authoring feature. Click Create with AI to work with Addy, our onboarding wizard, who will guide you through the creation process conversationally.
Addy helps by:
Asking clarifying questions about your use case
Suggesting professional language for descriptions
Ensuring completeness before saving
Best Practices
Start with Jobs: Define role and responsibilities before personality
Be specific with Profiles: Vague profiles lead to inconsistent behavior
Layer Knowledge: Start broad, add specifics as needed
Test Policies Early: Add guardrails before deployment, not after
Use the Graph: Multi-worker architectures unlock complex workflows
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