Worker Blocks

Worker Blocks is where you define everything about your AI workers—their personality, knowledge, behavior, and capabilities.

---

Configuration Components

Your worker is built from these connected components:

Component	Purpose
Profile	Name, voice, tone, and communication style
Jobs	Role, responsibilities, and authority boundaries
Topics	Conversation subjects within jobs
Goals	Objectives the worker works toward
Policies	Rules and guardrails for behavior
Knowledge	Information the worker can reference
Reasoning	Logic patterns for decision-making
Outcomes	Success metrics and completion states
Actions	Specific tasks the worker can perform
Playbooks	Scripted conversation flows

---

How Components Connect

Profile
   └── Defines HOW the worker communicates

Jobs
   └── Defines the worker's role, responsibilities, and authority
   └── Topics
         └── Goals
               └── Policies (what to do / not do)
               └── Actions (what to execute)
               └── Outcomes (success criteria)

Knowledge ──── Referenced across all conversations
Playbooks ──── Structured conversation scripts

---

Getting Started

1. Start with a Profile - Define your worker's identity and voice

2. Create a Job - Define role, responsibilities, and authority

3. Add Topics and Goals - Structure the conversation objectives

4. Set Policies - Define behavioral guardrails

5. Connect Knowledge - Give your worker information to reference

6. Test with Live Preview - Validate before deployment

---

Live Preview

Use Live Preview to test your worker configuration in real-time before deploying. This lets you:

• Verify conversation flows

• Test voice and tone

• Validate knowledge retrieval

• Check policy enforcement

---

Related Documentation

• Training - Train and fine-tune your workers

• Deployment - Deploy to channels