Live Preview
Live Preview lets you test your agent configuration in real-time before deployment.
Overview
Live Preview provides an interactive environment to:
Test conversation flows
Verify voice and tone
Validate knowledge retrieval
Check policy enforcement
Debug issues before going live
Using Live Preview
Navigate to Agent Config > Live Preview.
Select the agent configuration to test
Choose modality (Voice or Chat)
Start a conversation
Review agent responses and behavior
What to Test
Persona
Does the agent sound right?
Topics
Are topics recognized correctly?
Goals
Does the agent pursue the right objectives?
Policies
Are guardrails enforced?
Knowledge
Is relevant information retrieved?
Tools
Do integrations work?
Actions
Are tasks executed correctly?
Debugging
Live Preview shows:
Detected intent and topic
Active goals
Retrieved knowledge
Tool calls and responses
Policy triggers
Use this information to identify and fix issues.
Best Practices
Test happy path scenarios first
Then test edge cases and error conditions
Verify with multiple conversation starters
Test both voice and chat if applicable
Save test conversations for regression testing
Related Documentation
Personas - Agent identity to test
Deployment - Next step after testing
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