Knowledge
Knowledge gives your agent information to reference during conversations.
Overview
Knowledge is the information your agent can access and use to answer questions, provide details, and make decisions. This includes:
Product catalogs
FAQ content
Policy documents
Pricing information
Process documentation
Adding Knowledge
Navigate to Agent Config > Knowledge and click Add Knowledge.
Knowledge Sources:
Documents
PDFs, Word docs, text files
URLs
Web pages, help articles
Structured Data
CSVs, JSON, databases
Manual Entry
Specific facts and answers
Knowledge Processing
When you add knowledge, the system:
Extracts content from your source
Chunks it into searchable segments
Creates embeddings for semantic search
Indexes for fast retrieval
Your agent can then find relevant information based on conversation context.
Best Practices
Keep knowledge current and accurate
Remove outdated information
Organize by topic or category
Test retrieval with sample questions
Related Documentation
Problem Spaces - Scope for knowledge
Reasoning - How knowledge is used
Last updated