Overview

This section covers deploying your AI agents across channels.

Deployment Channels

Adaptive supports multiple deployment channels out of the box:

Channel	Description	Use Cases
Website Chat	Embeddable chat widget	Customer support, sales, FAQ
Voice Phone (PSTN)	Inbound/outbound calling	Phone support, outreach, IVR replacement
Scene Rooms	Multi-agent experiences	Interactive storytelling, complex workflows
API	Direct integration	Custom applications, mobile apps

Website Chat

Deploy a chat widget on your website:

1. Go to Deployment > Channels

2. Create a new Website Chat channel

3. Configure appearance and behavior

4. Copy the embed code to your site

Features:

• Customizable styling

• Real-time typing indicators

• Rich media support (images, links, buttons)

• Mobile responsive

Voice Phone (PSTN)

Enable voice conversations via phone:

1. Go to Deployment > Channels

2. Create a new Voice Phone channel

3. Configure a phone number (powered by Twilio)

4. Set up call handling rules

Features:

• Inbound and outbound calling

• Sub-200ms latency

• Warm transfers to humans

• Call recording and transcription

Scene Rooms

Create orchestrated multi-agent experiences:

1. Design your scene in the Actor Graph

2. Configure turn-taking strategies

3. Create a Scene Room deployment

4. Connect via WebSocket

Features:

• Multiple agents in one conversation

• Director actors for orchestration

• Configurable turn strategies

• Real-time interaction

API Integration

For custom integrations:

1. Go to Deployment > API Keys

2. Generate credentials

3. Use REST or WebSocket endpoints

4. Handle events via webhooks

See the API Reference for complete documentation.

Pages in This Section

• Website Chat - Embed chat on your site

• Voice Phone - PSTN integration with Twilio

• Scene Rooms - Multi-agent orchestration

• API Integration - Programmatic access

• Webhooks - Event-driven workflows

Best Practices

1. Test Before Deploying: Use preview mode extensively

2. Start with One Channel: Master one before expanding

3. Monitor Closely: Watch conversations in the early days

4. Plan for Escalation: Always have a human fallback

5. Iterate Based on Data: Use analytics to improve